Support Arkiver - Business Analyze

First Response Time, Closing Time and Number of Tickets

8 desember 2020/i Support /av Cynthia

First Response Time, Closing Time and Number of Tickets Per Month

This graph provides an quick view of workload, first response times and resolution time for each customer support ticket. By adding a filter to the graph, it is easy to change time periods or reporting level (i.e. per team or individual).

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Net Promoter Score

4 desember 2020/i Customer Experience, Support /av Business Analyze

Net Promoter Score

The Net Promoter Score (NPS) is a key performance indicator focused on measuring customer loyalty. It’s used to help organisations improve the customer experience. All the promoters can also give you valuable input about best practices and the detractors the same about areas where you can improve.

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