Number of ‘Forgotten’ Customers

Number of ‘Forgotten’ Customers

If building existing customer revenues and reducing churn is important, then ‘Forgotten customers’ is an important KPI. It alerts your sales or customer success teams when there has not been any recent activities or customer contact.

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    Net Promoter Score

     

    Net Promoter Score

    The Net Promoter Score (NPS) is a key performance indicator focused on measuring customer loyalty. It’s used to help organisations improve the customer experience. All the promoters can also give you valuable input about best practices and the detractors the same about areas where you can improve.

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