This page includes a selection of key performance indicators (KPIs) and metrics you can track with Business Analyze.
The right performance measures can help you understand:
- which activities lead to results
- what are strong or weak points along the customer journey
- where there is bottlenecks or extra capacity in a process
- how satisfied or effective you are and where there is room for improvement (e.g. score, satisfaction level, engagement etc.)
Start with the most important KPIs and build from there.
If your KPIs have changed since last year or you have new target values, remember to update these in Business Analyze. With clear targets you can track track actual performance versus target, see gaps and keep everyone focused.