{"id":12946,"date":"2019-05-22T00:57:07","date_gmt":"2019-05-22T00:57:07","guid":{"rendered":"https:\/\/www.businessanalyze.com\/how-kopinor-is-putting-data-to-work-members\/"},"modified":"2019-06-03T09:14:35","modified_gmt":"2019-06-03T09:14:35","slug":"how-kopinor-is-putting-data-to-work-members","status":"publish","type":"post","link":"https:\/\/www.businessanalyze.com\/en\/how-kopinor-is-putting-data-to-work-members\/","title":{"rendered":"How Kopinor is putting data to work for members"},"content":{"rendered":"<p><a href=\"https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2019\/05\/kopinor-artikkel3.jpg\"><img decoding=\"async\" class=\"wp-image-12930 size-full\" src=\"https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2019\/05\/kopinor-artikkel3.jpg\" alt=\"\" width=\"1100\" height=\"409\" srcset=\"https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2019\/05\/kopinor-artikkel3.jpg 1100w, https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2019\/05\/kopinor-artikkel3-300x112.jpg 300w, https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2019\/05\/kopinor-artikkel3-768x286.jpg 768w, https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2019\/05\/kopinor-artikkel3-1030x383.jpg 1030w, https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2019\/05\/kopinor-artikkel3-705x262.jpg 705w, https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2019\/05\/kopinor-artikkel3-450x167.jpg 450w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" \/><\/a><\/p>\n<p>Kopinor licences the use of copyright protected works on behalf of authors and publishers. The organisation manages\u00a0agreements and\u00a0reimbursements between 22 members organisations including 5 publishers&#8217; associations and 17 authors&#8217; associations.<\/p>\n<p>With effective use of data and business analytics, Kopinor is making processes\u00a0run smoothly\u00a0for its members.<\/p>\n<h2>Meet Tom&#8230;<\/h2>\n<p>Tom Karlsen is System Administrator at Kopinor.<\/p>\n<p>In addition to managing and maintaining systems, he also\u00a0looks for new ways to improve\u00a0data quality and workflows.\u00a0He wants\u00a0to help colleagues effectively serve Kopinor members.<\/p>\n<p>We asked him what he\u2019s been working on and why business analytics is important to Kopinor.<\/p>\n<p>Here&#8217;s what he said:<\/p>\n<h2>Millions of records captured in CRM and ERP systems<\/h2>\n<p>Data is the foundation for\u00a0much of\u00a0what we do.<\/p>\n<p>Our ERP and CRM systems capture millions of values about copyright holders, licenses, agreements, collections, payments, rights, obligations, and other details.<\/p>\n<p>These systems help us effectively manage agreements and\u00a0reimbursements between 22 members organisations including 5 publishers&#8217; associations and 17 authors&#8217; associations. Last year, we distributed NOK 280 million to Norwegian and foreign rightsholders.<\/p>\n<p>I\u2019m part of the team that\u2019s responsible for system optimisation and\u00a0data management.\u00a0We &#8216;re continually\u00a0examining data capture and information flows and asking ourselves:<\/p>\n<ul>\n<li>How can we make\u00a0processes more effective?<\/li>\n<li>What\u00a0data and insights do\u00a0we need in order to best serve our members?<\/li>\n<li>How can we access information in the best way?<\/li>\n<\/ul>\n<p>There\u2019s a long list of projects we are currently working on.<\/p>\n<h2>Issues with system upgrades<\/h2>\n<p>We\u2019ve made some significant changes during the past 6 months because we ran into issues\u00a0when we upgraded software. This got to be a real headache.<\/p>\n<p>We had 12 smaller components working together to input or exchange data with SuperOffice CRM and our ERP system. The set-up was too complex with too many moving pieces.<\/p>\n<p>To solve this issue, we eliminated extra components and added input fields directly within SuperOffice. Then we looked for a clever way to extract\u00a0data\u00a0from our systems and organize it for different goals, roles or tasks.<\/p>\n<p>We\u00a0 chose Business Analyze and introduced it\u00a0to\u00a0users. Business Analyze extracts relevant data and sorts or filters it into lists\u00a0and reports. The results are displayed on dashboards.<\/p>\n<p>In some cases, we also embedded dashboard reports back\u00a0into SuperOffice. What better way is there to access information and keep on top of things\u00a0when you already\u00a0use SuperOffice?<\/p>\n<h2>More efficient with business analytics<\/h2>\n<blockquote><p>Business\u00a0analytics help us work effectively. We\u00a0distribute relevant insight to different parts of the organisation in seconds. Without analytics we couldn\u2019t serve our members as quickly.<\/p><\/blockquote>\n<p>Our leaders use Business Analyze to monitor key targets and guide overall business management.\u00a0We used to have 30% response rate when we sent\u00a0members one specific type of mail request, for example, but we now we have 80%.<\/p>\n<p>Our consultants use Business Analyze\u00a0dashboards as part of their\u00a0daily work. They see\u00a0important information about member agreements and can\u00a0answer questions fast,\u00a0 without running long queries or searching through databases.<\/p>\n<p>We have dashboards for:<\/p>\n<ol>\n<li>Control purposes \u2013 for example to ensure accurate reimbursement or invoicing according to agreement terms. We run queries directly to Visma ERP.<\/li>\n<li>Workflow efficiency \u2013 we use dynamic work lists so people know what stage a task is in and what is on their \u2018to-do-list\u2019<\/li>\n<li>Goal tracking \u2013 measure goals like how many mail responses we receive back (return rate)<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<div id=\"attachment_12934\" style=\"width: 880px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2019\/05\/kopinor-skjermbilde01.jpg\"><img decoding=\"async\" aria-describedby=\"caption-attachment-12934\" class=\"wp-image-12934 size-large\" src=\"https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2019\/05\/kopinor-skjermbilde01-870x1030.jpg\" alt=\"\" width=\"870\" height=\"1030\" srcset=\"https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2019\/05\/kopinor-skjermbilde01-870x1030.jpg 870w, https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2019\/05\/kopinor-skjermbilde01-253x300.jpg 253w, https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2019\/05\/kopinor-skjermbilde01-768x909.jpg 768w, https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2019\/05\/kopinor-skjermbilde01-595x705.jpg 595w, https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2019\/05\/kopinor-skjermbilde01-450x533.jpg 450w, https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2019\/05\/kopinor-skjermbilde01.jpg 1005w\" sizes=\"(max-width: 870px) 100vw, 870px\" \/><\/a><p id=\"caption-attachment-12934\" class=\"wp-caption-text\">This \u2018self-service\u2019 dashboard is set-up so users can quickly answer questions about members, processes and renumeration without having to login to different systems or understand how they work.<\/p><\/div>\n<p>Business Analyze has made a big difference. We rely on it to tell us the status of almost anything! As long as we have the data, it tells us the answer.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>About Kopinor<\/strong><br \/>\nKopinor licences the use of copyright protected works on behalf of authors and publishers.<\/p>\n<p>Industry: Information Sector<br \/>\nIT Systems: <a href=\"http:\/\/www.superoffice.com\">SuperOffice CRM<\/a>, <a href=\"https:\/\/www.visma.no\/software\/erp\/visma-business\/\">Visma Business ERP<\/a>, <a href=\"https:\/\/www.emarketeer.com\/\">Emarketeer<\/a>, Business Analyze<br \/>\nIT Partner: <a href=\"https:\/\/www.enkelt.no\/en\/\">Ganske Enkelt<\/a><\/p>\n<p><a href=\"http:\/\/www.kopinor.no\">www.kopinor.no<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kopinor licences the use of copyright protected works on behalf of authors and publishers. The organisation manages\u00a0agreements and\u00a0reimbursements between 22 members organisations including 5 publishers&#8217; associations and 17 authors&#8217; associations. With effective use of data and business analytics, Kopinor is making processes\u00a0run smoothly\u00a0for its members. Meet Tom&#8230; Tom Karlsen is System Administrator at Kopinor. In [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":12941,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[97,80,77],"tags":[],"class_list":["post-12946","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights","category-news-en","category-siste-nytt-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Kopinor is putting data to work for members - Business Analyze<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.businessanalyze.com\/en\/how-kopinor-is-putting-data-to-work-members\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Kopinor is putting data to work for members - Business Analyze\" \/>\n<meta property=\"og:description\" content=\"Kopinor licences the use of copyright protected works on behalf of authors and publishers. The organisation manages\u00a0agreements and\u00a0reimbursements between 22 members organisations including 5 publishers&#8217; associations and 17 authors&#8217; associations. With effective use of data and business analytics, Kopinor is making processes\u00a0run smoothly\u00a0for its members. Meet Tom&#8230; Tom Karlsen is System Administrator at Kopinor. 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