{"id":20674,"date":"2020-12-08T08:23:42","date_gmt":"2020-12-08T08:23:42","guid":{"rendered":"https:\/\/www.businessanalyze.com\/kpi_gallery\/number-of-planned-vs-actual-project-hours-copy\/"},"modified":"2021-05-04T13:20:29","modified_gmt":"2021-05-04T13:20:29","slug":"first-response-time","status":"publish","type":"kpi_gallery","link":"https:\/\/www.businessanalyze.com\/en\/kpi_gallery\/first-response-time\/","title":{"rendered":"First Response Time, Closing Time and Number of Tickets"},"content":{"rendered":"<p><a href=\"https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2021\/05\/KPI-Customer-service-respons-chart.png\"><img decoding=\"async\" class=\"alignnone wp-image-25121 size-full\" src=\"https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2021\/05\/KPI-Customer-service-respons-chart.png\" alt=\"\" width=\"486\" height=\"254\" srcset=\"https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2021\/05\/KPI-Customer-service-respons-chart.png 486w, https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2021\/05\/KPI-Customer-service-respons-chart-300x157.png 300w, https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2021\/05\/KPI-Customer-service-respons-chart-24x13.png 24w, https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2021\/05\/KPI-Customer-service-respons-chart-36x19.png 36w, https:\/\/www.businessanalyze.com\/wp-content\/uploads\/2021\/05\/KPI-Customer-service-respons-chart-45x24.png 45w\" sizes=\"(max-width: 486px) 100vw, 486px\" \/><\/a><\/p>\n<h3>First Response Time, Closing Time and Number of Tickets Per Month<\/h3>\n<p>This graph provides an quick view of workload, first response times and resolution time for each customer support ticket. By adding a filter to the graph, it is easy to change time periods or reporting level (i.e. per team or individual).<\/p>\n","protected":false},"featured_media":0,"template":"","kpi_category":[200],"class_list":["post-20674","kpi_gallery","type-kpi_gallery","status-publish","hentry","kpi_category-support"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>First Response Time, Closing Time and Number of Tickets<\/title>\n<meta name=\"description\" content=\"Graph showThis graph provides an quick view of workload, first response times and time to each customer support ticket is resolved.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"First Response Time, Closing Time and Number of Tickets\" \/>\n<meta property=\"og:description\" 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