This page includes a selection of key performance indicators (KPIs) and metrics you can track with Business Analyze.
These are just a few of the measurements that can drive success.
With the right performance measures you can better understand:
- what are strong or weak points along the customer journey
- which activities lead to results
- where there is bottlenecks or extra capacity in a process
- how satisfied or effective you are and where there is room for improvement (e.g. score, satisfaction level, engagement etc.)
We recommend you start with one or two of the most important company-wide KPIs. You can add department-specific KPIs and metrics afterwards.
The ultimate goal is to have an 360 degree view of your business and customers – on demand.
If your KPIs or metrics have changed since last year or you have new target values, remember to update these in Business Analyze. With clear targets you can track track actual performance versus target, see gaps and keep everyone focused.