True insights to help leaders and teams
Analytics for Leaders
Making decisions based on facts is much better than decisions based on feelings. However, gathering the facts can be difficult – or take too long. Information is often fragmented.
That’s why CEO’s and other leaders turn to Business Analyze for a complete, up-to-date view of their business.
- [li]see how the business is operating and where value is being created[/li]
[li]predict or plan ahead better based on past and current performance[/li]
[li] follow up KPIs and move teams forward with live status reports[/li]
[li]see clearly where there are gaps or issues that need attention[/li]
Analytics for sales and marketing
Bring marketing and sales closer together by using Business Analyze to measure important metrics and gain customer insight across the entire buying process.
- use dashboards to focus on the right activities
- gain insight into the best lead sources
- keep tracks on marketing and sales metrics (including recurring revenues)
- understand where there is lost deals or opportunities and why
- generate daily, weekly or monthly reports automatically
Analytics for customer service
Customer service is about understanding customers and effectively building relationships. Business Analyze helps you improve service because instead of guessing, you use real customer data to see what customer want and how you can make them happy.
- [li]quickly access key metrics and optimise responses[/li]
[li]measure how well you are able to respond[/li]
[li]get complete history of interactions, feedback, purchases and requests[/li]
[li]track KPIs on all levels[/li]
A totally new way to see what is happening
Business Analyze is a totally new way to see what is happening on all different levels of the business. We get an immediate overview of leads, new sales, wins, losses, budgets and finances. Everyone in sales, marketing and management has found it very motivating to have greater visibility of what’s going on and what we need to do.
Henning B. Nilsen, Marketing Manager
Analytics for customer feedback and surveys
Customer and employee feedback tools may provide results and reporting, but this may not be good enough. How do you simplify analysis of ongoing or continuous surveys? How to you effectively share result with offices, stores, franchisees, suppliers or partners?
With Business Analyze you get more value from surveys because you effectively tell people what they mean and what they should do as a result.
- [li]pull feedback from many systems into in one place[/li]
[li]combine feedback with sales and support data for a holistic customer view[/li]
[li]prepare reports and present results automatically instead of by hand[/li]
[li]create action lists and prioritize responses based on feedback[/li]