Business Analyze Webinar

Customer Success Webinar Recording

Practical use of Business Analyze

Thanks to everyone who participated in our recent webinar – Practical use of Business Analyze.

We hope you got lots of helpful tips and ideas.

We were a little uncertain how the morning webinar would go, but seems everyone got connected ok😊

To view the Norwegian recording

To view the English version

The agenda included key functions about dashboards, analytics and KPI-tracking.

We reviewed functions like setting targets, filtering, sorting and grouping data – and much more.

Webinar host, Ann Kristin Søraa, showed how these functions work together to manage and guide sales teams.

For example:

  • sales opportunities and process effectiveness
  • revenues, budgets and forecasts
  • orders and invoices
  • sales commissions and amount payed out

She also showed examples dashboards for other stages in the customer journey.

  • Leads/campaign performance
  • Customer support metrics
  • Customers satisfaction scores/NPS
  • Customer success

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